Prof. Shatrunjay Rawat has been recently nominated to the Insurance Ombudsman Advisory Committee of Insurance Regulatory and Development Authority India (IRDAI). The task of the committee is to review the performance of the Insurance Ombudsman system, and to improve the Institution of Insurance Ombudsman. As part of this role, the committee has to review the complaint redressal system of the Insurance sector in the country and suggest suitable changes in the regulation and its functioning.
Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders against Insurance Companies and its Intermediaries or Insurance Brokers in a speedy and cost-effective manner.